FREQUENTLY ASKED QUESTIONS

WHAT INFORMATION DOES TWELVE TABLES NEED FROM YOU FOR A QUOTE?

For an initial quote, please pop through your approximate guest numbers, the location of your event, and proposed dates.

For a detailed quote, please include the above information + specific furniture items and the quantities of each.

HOW MANY PEOPLE CAN FIT AT A TABLE?

Our tables are 2.4m long and seat 4 guests comfortably either side. They can also seat 5 per side if needed, particularly when using the white bentwood or the Knox chair.

You can also have single chairs at the ends to make 10.

DO YOU REQUIRE A MINIMUM SPEND WHEN THE EVENT IS OUTSIDE OF TAURANGA?

We have a minimum hire order of $2000.00 in place during our peak season. Delivery fees are quoted separately.

DO YOU DO CUSTOM ORDERS?

Yes! We love making furniture and decor items for weddings and special events. We are unable to take on new orders between December- April.

WHAT ARE YOUR STAFF AND TRAVEL COSTS?

Our delivery costs depend on where your event is and what items you have hired.

When quoting staff and delivery the following things are considered:

  • Loading time.
  • Staff travel time to your location.
  • Pack-in and setup time.
  • Vehicle running costs.
  • Travel from your location back to our depot.
  • And then returning for pickup, as mentioned above, these costs reoccur.
  • Cleaning of furniture and/or marquees both on-site and at our depot after pickup.

We can promise that when we quote staff and travel costs, we do our best to make it affordable. We do not use delivery charges to make a profit.

WHAT TYPE OF MARQUEES DO YOU HAVE?

All our marquees are clear span and freestanding. There are no ropes or additional poles inside or outside of the marquee.

DOES YOUR MARQUEE QUOTE INCLUDE SET UP & DISMANTLING?

Yes! Our marquees are installed and dismantled by our professional and experienced team. This is important for liability and quality control purposes.

WHAT IS THE TYPICAL HIRE PERIOD?

Hire prices are based on a standard hire period of three days, though this can be a little flexible. We would typically setup and dismantle one day either side of the event. If you require items for a longer period please let us know.

CAN I CHANGE MY ORDER AFTER PAYING MY DEPOSIT?

WHAT SIZE MARQUEE DO WE NEED?

We can recommend the best size marquee to suit your event based on the number of guests you have, your seating arrangements, and what you plan to fit in the space. Each event is very unique, so get in contact with us for personalised advice.

CAN I HAVE CLEAR OR WHITE ROOF COVERS AND WALLS?

Our main focus is on clear marquees. We currently offer 100% clear, or clear walls and a choice of clear and white roofing. If you have other requirements please let us know and we will do our best to accommodate your wishes.

WHAT SIZE SPACE DO I NEED FOR THE MARQUEE?

Typically our team needs at least 1.5m working area around the outside of the marquee. Please consider overhanging branches. If you are hiring a 10x15m marquee, we would require a 13x18m space. If it is a tight space we may need to do a site inspection.

DOES THE SPACE NEED TO BE LEVEL?

If you could play a game of cricket or kick a ball around without too much trouble it should be no problem. If your site slopes or dips in any way, please mention this to our team before accepting our quote.

WHAT KIND OF VEHICLE ACCESS DO YOU NEED?

Our marquees and hire furniture arrive on a flat deck truck or twin axle trailer. They are 2.4m wide and up to 8m long. If this sized vehicle can get within 10m of the marquee site that would be perfect, if not please let us know before accepting our quote.

ARE YOU CONTACTABLE 24/7 WHILE MY MARQUEE IS ERECTED?

Yes. You will have a contact number to call if you need anything during the hire period and we will always do our best to help.

WILL YOUR MARQUEE WITHSTAND BAD WEATHER SUCH AS A STORM?

OF COURSE! If we are expecting particularly bad weather (with winds exceeding 100kmph) we may be required to install guide ropes to secure the tent and provide additional security.

CAN THE MARQUEE BE USED ON CONCRETE?

Yes, absolutely!
If your location is on concrete this require weights. Let us know and we can give appropriate advice/quotes.

HOW DO I HEAT/COOL A MARQUEE?

There are a number of Party Hire companies that hire heaters and air conditioning units.

We provide white shade covers which we install over the marquee to help with temperature control. They can then be removed later in the day and prior to guests arriving. *Note these are complementary, but these do need to be requested, so please ask our friendly team when making your booking that you would like shade covers.

DO YOU OFFER EVENT/WEDDING STYLING?

We specialise in event equipment hire but we can put you in contact with some fantastic stylists that we work with.

WHAT ARE YOUR CANCELLATION POLICIES?

No refund applies to our required 30% booking deposit. If cancellation is made 30 days or less prior to the event, full payment is required and is not refundable. * Please read our T’s & C’s for further information.

DO I REQUIRE COUNCIL CONSENT?

If the marquee you have hired is 100sqm or more, you will likely require council consent. This is a requirement from your local council and this process typically needs to begin several months before the event date. Once you have begun with the process, we can support your application by proving all the necessary documents requested from the council.

Each local council works differently. This process is the hirers responsibility to complete and to pay for the permit fee required from the council.

DO YOU REQUIRE A BOND?

Yes. A minimum bond of $250.00 is required. The bond amount is assessed based on the individual order.

WHAT HAPPENS IF SOMETHING GETS BROKEN/DAMAGED OR UNRETURNED?

If an item is unreturned, broken or damaged beyond repair, payment of full replacement value is required within seven days. Your bond will be refunded once payment is cleared or alternatively your bond can be used towards your payment. If an item is returned damaged but repairable, you will be sent an invoice for the cost of repairs and payment is required within seven days.  If lounge items are returned dirty, an invoice will be issued to you for payment or taken out of your bond as they will be professionally cleaned.